Refund policy
Returns Policy
We offer a 30-day returns policy. You have 30 days from receiving your products to submit a return request.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. To start a return, contact us at hello@furni.io. Returns should be sent to: Polna 5, 64-560 Ostroróg, Greater Poland, Poland. All costs related to returning products are covered by the customer.
Sofa return costs: if we arrange the collection of the returned item for you, return transport costs between EUR 120 and EUR 250 per sofa, depending on your location, the size of the sofa and the number of modules. The exact cost is agreed individually with each customer before the collection is booked. You can also arrange the return yourself, at your own cost, by sending the item to the address above.
If your return is accepted, we will send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. If you live outside Poland, return shipping may take longer. If you have any questions about returns, you can always contact us at hello@furni.io.
Damages and issues: please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue.
If you have questions about a specific item, please contact us. Gift cards cannot be returned.
Exchanges: the fastest way to get an exchange is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union, 30-day right of withdrawal: if your order is shipped within the European Union, you have the right to withdraw from the contract within 30 days of receiving the goods, without giving any reason. The item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds: once we have received and inspected your return, we will let you know whether it has been approved. If approved, the amount will be automatically refunded to your original payment method within 10 business days.